Services
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What services do you offer?
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We specialize in nail art manicures, including Gel Manicures, Hard Gel Overlays, Japanese Structure Gel, and Aprés Gel-X Extensions. We also offer Single Color, Tier 1–3 Nail Art, Artist Freestyle, Omakase Custom Nail Art, Seasonal Collections, Luxury Hand Spa Treatments, and professional gel removal services.
Every manicure includes meticulous cuticle care, premium HEMA- and TPO-free gel systems, and our signature finishing ritual. Visit our Services page for detailed descriptions and pricing.
What is the difference between Hard Gel Overlay and Japanese Structure Mani?
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Both services are designed to strengthen and protect your natural nails without adding extensions.
Hard Gel Overlay is a non-soak-off gel that provides maximum strength and durability. It's ideal for clients with longer natural nails or those who are prone to lifting or breakage and want the longest-lasting reinforcement.
Japanese Structure Gel is a 100% soak-off structured gel that offers flexible, lightweight support while strengthening the natural nail. It's a great option for clients who prefer easier removals or regularly change their manicure while still enjoying added durability.
How are each nail tier design priced?
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Nail art is priced by design complexity, level of detail, time, and materials used—not by the number of nails. Tier 1 features simple, cohesive designs, Tier 2 includes moderately detailed artwork and mixed elements, and Tier 3 is reserved for highly intricate, fully customized nail art. If you're unsure which tier to book, feel free to contact us info@thepaintnail.com before your appointment.
How long will my nails last?
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With proper aftercare, a Gel Manicure should be worn for 2–3 weeks. Hard Gel Overlays, Japanese Structure Gel, and Gel-X Extensions typically last 4–5 weeks before a fill or replacement is recommended.
To maximize the longevity of your nails, avoid using them as tools to open, scrape, or pry objects. We also recommend applying cuticle oil daily and keeping your hands moisturized, especially if they are frequently exposed to water or harsh cleaning products.
As a thank-you for choosing The Paint Nail, all first-time clients receive a complimentary aftercare kit to help keep their nails healthy and beautiful between appointments.
How does The Paint Nail select the gel products we use?
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At The Paint Nail, we carefully curate a collection of premium professional gel systems based on their quality, performance, and safety. Whenever possible, we prioritize non-toxic, HEMA- and TPO-free formulas while selecting products that deliver exceptional wear, beautiful results, and support long-term natural nail health.
Can I add a service to the appointment I’m booking?
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Additional services or nail art may be requested at the time of your appointment, but cannot be guaranteed. As we operate by appointment only, all services are scheduled based on your original booking and available time.
If you'd like to add a service, we recommend contacting us before your appointment so we can reserve enough time to accommodate your request.
Do you fix nails from other salons?
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No. We do not perform repairs, fills, or fixes on work completed by other salons. If you would like to become a client, we recommend booking a Foreign Removal together with a new set so we can start with a clean foundation.
Do you remove work from other salons?
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Yes, but only if you are receiving a new set with us. We offer foreign removals exclusively as part of a new service and do not provide standalone removals of work done by other salons.
Yes. Fill services are available for Hard Gel Overlays and Japanese Structured Gel only. To book a fill, select your desired enhancement service and add the corresponding Fill add-on.
Fills are intended for maintenance appointments 2–3 weeks after your initial appointment.
Yes. Fill services are available for Hard Gel Overlays and Japanese Structured Gel only. To book a fill, select your desired enhancement service and add the corresponding Fill add-on.
Fills are intended for maintenance appointments 2–3 weeks after your initial appointment.
We accept the following payment methods:
Cash (Preferred)
All major credit and debit cards (Visa, Mastercard, American Express, and Discover)
Mobile Wallets: Apple Pay, Google Pay, and Samsung Pay
The remaining balance for all services is due immediately upon completion of your appointment. By completing your purchase, you acknowledge and agree to our payment policies. We reserve the right to update or modify our accepted payment methods and payment policies at any time, as permitted by applicable law.
What payment methods are accepted?
What can I expect during my appointment?
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Every appointment is designed to be a relaxing, one-on-one nail experience. Enjoy a complimentary beverage and snack while your nails are meticulously cared for.
Each service concludes with our signature finishing ritual, including UV protection, nourishing hand lotion, cuticle oil, and a warm towel. As a welcome gift, first-time clients also receive a complimentary aftercare kit to help maintain healthy, beautiful nails between appointments.
How can I book a fill in service?
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Salon Policies
By booking an appointment, you are confirming that you have fully read our policy.
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Is a deposit required to book an appointment?
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Yes. A non-refundable $50 deposit and a card on file at the time of booking is required to secure all appointments and will be applied toward your service total.
Cancellations or rescheduling requests must be submitted at least 4 calendar days before your scheduled appointment time. For example, if your appointment is scheduled for Wednesday, July 15 at 5:00 PM, you must notify us by Saturday, July 11 at 5:00 PM.
Deposits may be transferred to one (1) rescheduled appointment only, and the new appointment must take place within the same calendar month. Failure to cancel or request a reschedule at least 4 calendar days before your appointment will result in a forfeited deposit.
If you cancel or reschedule within 8 business hours of your scheduled appointment, you will be charged a Late Cancellation Fee equal to 50% of the reserved service total. Your deposit will be applied toward this fee, and any remaining balance must be paid before booking a future appointment.
If you cancel within 2 hours of your scheduled appointment time, or fail to arrive for your appointment, you will be charged 100% of the reserved service total.
If we do not receive a response to our ETA text message or any communication regarding your lateness or cancellation before or after the grace period, your appointment will be considered a No-Show and will also incur a 100% charge of the reserved service total.
If you have any questions or believe there has been a misunderstanding, please contact us at info@thepaintnail.com.
What is the Cancellation, Rescheduling, & No Show Policy at The Paint Nail?
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What is the Late Policy at The Paint Nail?
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.A 10-minute grace period is provided for all appointments. If you anticipate arriving more than 10 minutes late, please notify us at least 30 minutes before your scheduled appointment time so we can do our best to accommodate you.
A $15 late fee will apply to all arrivals beyond the 10-minute grace period. Additional late fees may apply based on the length of the delay. The longer the delay, the higher the applicable late fee.
Late arrivals may require us to simplify or modify your scheduled service or nail design to fit within the remaining appointment time. In such cases, you will still be charged the full price of your originally reserved service and design.
If we are unable to accommodate your appointment due to your late arrival, your appointment will be treated as a Last-Minute Cancellation, and you will be charged a cancellation fee equal to 50% of your reserved service total.
What is the Tip Policy at The Paint Nail?
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We strive to provide the highest level of service. If at any point during or after your appointment you are not completely satisfied, please let us know during your appointment so we have the opportunity to make any necessary adjustments before you leave.
Gratuity is always appreciated and is a meaningful way to support your nail artist. The standard gratuity is 20–25% of your service total.
Can service be refused at The Paint Nail?
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Yes. Healthy natural nails are our priority. We reserve the right to refuse service to anyone with damaged nail beds, open wounds, signs of infection, or any condition we believe may be contagious.
We also reserve the right to refuse service to anyone whose behavior is rude, disrespectful, threatening, or otherwise makes us feel uncomfortable. Our goal is to provide a safe, professional, and welcoming experience for every client.
What is The Paint Nail’s “Free Fix” policy?
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Yes. We offer complimentary repairs within 5 days of your appointment for application-related issues, including chipping, smudging, or charms falling off.
This does not cover nails that are broken, cracked, or damaged due to impact, excessive force, or normal wear and tear. Chrome repairs are not complimentary, as chrome is naturally more prone to chipping.
Design changes are not considered repairs and will be charged as a new service.
Repairs requested after the 5-day period are subject to a repair fee.
What is the Age Requirements to be serviced?
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Clients under the age of 16 must be accompanied by a parent or legal guardian, who is required to remain present during the appointment and sign a consent waiver before any nail enhancement service is performed.
We do not offer children's pricing or discounted services. For the safety and comfort of all guests, young children and toddlers accompanying a client must be supervised at all times by a parent or guardian who is not receiving a service. We reserve the right to refuse service if a child is left unattended or becomes disruptive.
What is the Refund Policy at The Paint Nail?
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All services are final and non-refundable once completed.
If you have any concerns with your service, please let us know during your appointment so we have the opportunity to make adjustments before you leave. Concerns raised after you have left the studio may not be accommodated.
Any fraudulent or unauthorized payment dispute (chargeback) for services rendered will result in a permanent ban from future bookings. We reserve the right to provide appointment records, signed policies, photographs, and other supporting documentation to the payment processor to dispute any chargeback claims and to pursue any other remedies available under applicable law.
If you have any questions or feedback following your visit, please contact us at info@thepaintnail.com.
What if I forgot to book a removal?
How long will my nail appointment take?
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Most appointments take up to 2 hours, depending on the service and nail art selected. More intricate designs may require additional time, and removal services may add 30–45 minutes to your appointment.
Each appointment is reserved for a specific start and end time, so please allow enough time in your schedule and avoid booking other commitments immediately afterward.
If you arrive late or need to leave before your scheduled appointment is complete, we may need to simplify or shorten your service to stay within your reserved time slot. You will still be charged the full price of your originally reserved service and nail design, as the appointment time has been reserved exclusively for you.
What are The Paint Nail’s Salon Etiquette Guidelines?
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To ensure a relaxing experience for everyone, please be respectful when using your cellphone and keep conversations at a reasonable volume. Loud talking, shouting, or disruptive behavior is not permitted. Excessive conversation may also distract your nail artist and affect the precision of your service.
During your appointment, please keep your hands on the manicure table whenever possible. Moving around frequently or touching other surfaces can introduce dust and oils, which may affect the quality and longevity of your manicure.
If you have existing product on your nails, please add the appropriate removal service when booking. Failure to book a removal may result in insufficient appointment time.
If you arrive needing a removal that was not booked, we'll do our best to accommodate you. If we're able to fit it in, a $15 accommodation fee will apply. If time is limited, your service may need to be simplified, modified, or rescheduled. The full price of your originally booked service will still apply, as your appointment time was reserved based on the services selected.
Please note: We do not offer foreign removals as a standalone service. Foreign product removal is only available when booking a new nail service with us.