Cancellations or rescheduling requests must be submitted at least 4 calendar days before your scheduled appointment time. For example, if your appointment is scheduled for Wednesday, July 15 at 5:00 PM, you must notify us by Saturday, July 11 at 5:00 PM.

Deposits may be transferred to one (1) rescheduled appointment only, and the new appointment must take place within the same calendar month.

Failure to cancel or request a reschedule at least 4 calendar days before your appointment will result in a $50 cancellation fee, which will be charged to the card on file.

If you cancel or reschedule within 8 business hours of your scheduled appointment, you will be charged a Late Cancellation Fee equal to 50% of the reserved service total.

If you cancel within 2 hours of your scheduled appointment time, or fail to arrive for your appointment, you will be charged 100% of the reserved service total.

A charge equal to 100% of the reserved service total will apply if you arrive at the salon but cancel, decline, or otherwise choose not to proceed with your scheduled appointment, including situations where you are unable or unwilling to proceed for any reason. By booking an appointment, you acknowledge and agree that the appointment time is reserved exclusively for you and that the full reserved service total will be charged to the card on file if you do not proceed with your scheduled service.

If we do not receive a response to our ETA text message or any communication regarding your lateness or cancellation before or after the grace period, your appointment will be considered a No-Show and will also incur a 100% charge of the reserved service total.

If you have any questions or believe there has been a misunderstanding, please contact us at info@thepaintnail.com.

A 10-minute grace period is provided for all appointments. If you anticipate arriving more than 10 minutes late, please notify us at least 30 minutes before your scheduled appointment time so we can do our best to accommodate you.

A $15 late fee will apply to all arrivals beyond the 10-minute grace period. Additional late fees may apply based on the length of the delay. The longer the delay, the higher the applicable late fee.

Late arrivals may require us to simplify or modify your scheduled service or nail design to fit within the remaining appointment time. In such cases, you will still be charged the full price of your originally reserved service and design.

If we are unable to accommodate your appointment due to your late arrival, your appointment will be treated as a Last-Minute Cancellation, and you will be charged a cancellation fee equal to 50% of your reserved service total.

If you have existing product on your nails, please add the appropriate removal service when booking. Failure to book a removal may result in insufficient appointment time.

If you arrive needing a removal that was not booked, we'll do our best to accommodate you. If we're able to fit it in, a $15 accommodation fee will apply. If time is limited, your service may need to be simplified, modified, or rescheduled. The full price of your originally booked service will still apply, as your appointment time was reserved based on the services selected.

Please note: We do not offer foreign removals as a standalone service. Foreign product removal is only available when booking a new nail service with us.

We do not allow service downgrades at the time of your appointment. If you would like to downgrade or remove a service from your appointment, please contact us before your scheduled appointment.

Appointments are reserved based on the specific services selected and the amount of time required to perform them. For example, if you book a service that includes a 30-minute removal and arrive at your appointment stating that you no longer need the removal, that 30-minute portion of your appointment originally reserved remains unavailable to other clients.

If you request a downgrade or remove a service at the time of your appointment, you will still be charged for the service originally booked, even if the service is ultimately not performed.

Due to the nature of Gel-X Extensions, we generally do not cut or reshape the tips, as Aprés Gel-X tips are pre-shaped and pre-sized to maintain their structure. We carry all Aprés shapes and lengths, and we will always thoroughly confirm your chosen shape and length with you during your initial consultation before applying anything.

If you decide to change the length or shape after the tips have been already glued to your natural nails (such as taking a square to an almond), it will be subject to a $15 Gel-X Reshaping & Shortening Fee to cover the extra hand-filing and labor. Please note that changing your mind after application can only be accommodated if time permits in your appointment slot.

We strive to provide the highest level of service. If at any point during or after your appointment you are not completely satisfied, please let us know during your appointment so we have the opportunity to make any necessary adjustments before you leave.

Gratuity is always appreciated and is a meaningful way to support your nail artist. The standard gratuity is 20–25% of your service total.

Yes. Healthy natural nails are our priority. We reserve the right to refuse service to anyone with damaged nail beds, open wounds, signs of infection, or any condition we believe may be contagious.

We also reserve the right to refuse service to anyone whose behavior is rude, disrespectful, threatening, or otherwise makes us feel uncomfortable. Our goal is to provide a safe, professional, and welcoming experience for every client.

Yes. We offer complimentary repairs within 5 days of your appointment for application-related issues, including chipping, smudging, or charms falling off.

This does not cover nails that are broken, cracked, or damaged due to impact, excessive force, or normal wear and tear. Chrome repairs are not complimentary, as chrome is naturally more prone to chipping.

Design changes are not considered repairs and will be charged as a new service.

Repairs requested after the 5-day period are subject to a repair fee.

Clients under the age of 16 must be accompanied by a parent or legal guardian, who is required to remain present during the appointment and sign a consent waiver before any nail enhancement service is performed.

We do not offer children's pricing or discounted services. For the safety and comfort of all guests, young children and toddlers accompanying a client must be supervised at all times by a parent or guardian who is not receiving a service. We reserve the right to refuse service if a child is left unattended or becomes disruptive.

All services are final and non-refundable once completed.

If you have any concerns with your service, please let us know during your appointment so we have the opportunity to make adjustments before you leave. Concerns raised after you have left the studio may not be accommodated.

Any fraudulent or unauthorized payment dispute (chargeback) for services rendered will result in a permanent ban from future bookings. We reserve the right to provide appointment records, signed policies, photographs, and other supporting documentation to the payment processor to dispute any chargeback claims and to pursue any other remedies available under applicable law.

If you have any questions or feedback following your visit, please contact us at info@thepaintnail.com.

Most appointments take up to 2 hours, depending on the service and nail art selected. More intricate designs may require additional time, and removal services may add 30–45 minutes to your appointment.

Each appointment is reserved for a specific start and end time, so please allow enough time in your schedule and avoid booking other commitments immediately afterward.

If you arrive late or need to leave before your scheduled appointment is complete, we may need to simplify or shorten your service to stay within your reserved time slot. You will still be charged the full price of your originally reserved service and nail design, as the appointment time has been reserved exclusively for you.

To ensure a relaxing experience for everyone, please be respectful when using your cellphone and keep conversations at a reasonable volume. Loud talking, shouting, or disruptive behavior is not permitted. Excessive conversation may also distract your nail artist and affect the precision of your service.

During your appointment, please keep your hands on the manicure table whenever possible. Moving around frequently or touching other surfaces can introduce dust and oils, which may affect the quality and longevity of your manicure.